Return Policy

Return Overview

We want your LA GLOSSÉ shopping experience to feel clear and reliable. If you are not fully satisfied with your order, you may contact our support team to request return help.

Return eligibility may depend on the product, delivery status, condition of the item, return window, and the information provided with your request.

Return Eligibility

To be considered for a return, the item should generally be unused, clean, and in its original condition with packaging, labels, accessories, and proof of purchase where applicable.

• The product should not show signs of wear, damage, stains, odor, or heavy use.
• Original packaging and included accessories should be kept when possible.
• The return request should be submitted within the applicable return window.
• Order details must match the purchase record on LA GLOSSÉ.

Items That May Not Be Eligible

Some items may not be eligible for return depending on condition, use, order status, hygiene considerations, final-sale notices, or other product-specific limitations.

Items that are used, altered, washed, damaged after delivery, missing parts, or returned without enough order information may be refused or reviewed with limitations.

Return Window

Return requests should be made as soon as possible after delivery. The exact return window may depend on the order, product type, delivery confirmation, and applicable customer support conditions.

If your order has an issue, please contact us promptly so our support team can review the request while the order details are still current.

How to Request a Return

To request return support, please contact us through our Contact page or email our support team with your order number, name, email address, product details, and a clear reason for the request.

• Include your order number and the email used at checkout.
• Explain the reason for the return request clearly.
• Attach photos if the item arrived damaged, incorrect, or different from the order.
• Wait for return instructions before sending any item back.

Refunds

Refunds, when approved, are usually processed back to the original payment method through the payment provider. Processing time may vary depending on your bank, card issuer, or payment service.

LA GLOSSÉ may review the returned item before approving a refund. If the item does not meet return conditions, the refund may be declined, adjusted, or delayed while the request is reviewed.

Return Shipping

Return shipping responsibility may depend on the reason for the return, the order details, and the result of our support review.

If the return is due to a customer preference, incorrect address, or change of mind, return shipping may be the customer’s responsibility. If the item arrived damaged or incorrect, our support team will review the case and provide the next steps.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order number, a short explanation, and clear photos of the item, packaging, and any visible issue.

Our team will review the details and may offer a suitable support option depending on the issue, product availability, and order status.

Exchanges

Exchanges may not always be available and can depend on product availability, color or style options, order status, and shipping limitations.

If you want a different item, size, or color, please contact our support team first so we can confirm the available options.

Updates to This Return Policy

We may review or update this Return Policy from time to time. Any changes will be posted on this page with a revised review date. Continued use of the website means you accept the current version of this policy.